WalkingPad® EU Official Store

Return & Refund Policy

RETURN YOUR WALKINGPAD

Dear customer, if you purchased a product from a retailer or another website, please contact the relevant retailer or website directly to receive instructions on the return procedure. However, if you purchased your product directly from our website, please read our returns and refunds policy below carefully.

30-DAY RETURN POLICY

If you are not satisfied with your WalkingPad, you may return it within 30 days following the delivery date. However, due to the size and weight of our products, WalkingPad cannot refund shipping or delivery fees in the following cases:

  • Accidental order
  • Better price available elsewhere
  • No specific reason given for the return
  • Product no longer needed or wanted
  • Product is not compatible or cannot be used for its intended purpose
  • Order error regarding style, size, or color
  • Product damaged by the customer

Please ensure that the product is returned in its original packaging and in the same condition as when you received it. Once we receive the returned product, we will inspect it to ensure it meets our return criteria.

To make a return, please contact our customer service team at eu.info@kingsmith.com
(Please note that returning products requires a pickup appointment, so be sure to contact us.)

REFUND POLICY

You will need to provide your receipt or proof of purchase along with the reason for the return. Once your return request is approved, our after-sales team will provide you with return instructions.

After receiving and inspecting the returned treadmill, we will issue a refund to the original payment method within 3 to 5 business days if the treadmill meets our return criteria.

Partial Refund Conditions

Only a partial refund (if applicable) will be granted if the following conditions are met:

  • The product is not in its original condition, or has damages/missing parts not caused by us
  • The product is returned after 30 days from the delivery date
  • Any accessory order

Shipping Cost Responsibility

  • If the consumer initiates the return, the shipping costs are their responsibility.
  • If the return is due to reasons attributable to us (damaged or incorrect goods), the consumer is not required to bear the shipping costs.

RETURN PROCESS

If you wish to return the product within 30 days following the delivery date, please send an email to eu.info@kingsmith.com mentioning your order number or any other contact information provided when placing the order.

Based on the information provided, our team will confirm your return request. As part of the return procedure, we may also request additional information, such as images of the packaging and equipment. Before sending you the return label by email, we will confirm all return costs that are your responsibility.

Once we have received and verified your return, we will send you an email to notify you of its receipt. You will also receive information regarding the approval or rejection of your return request.

The refund will automatically be transferred to your credit or payment card within 3 to 5 days following receipt of the returned package at our return center.

Delayed or Missing Refund

In case of a delayed or missing refund, please take the following steps:

  1. Check your bank account to ensure the refund has not yet been credited.
  2. Contact your credit card company, as there may be a delay before the refund appears on your card.
  3. If the problem persists, contact your bank, as processing a refund can sometimes take time.

If, after following these steps, you still have not received your refund, please contact us at eu.info@kingsmith.com for further assistance.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send an email to eu.info@kingsmith.com and ship the product to our local warehouse.

ORDER CANCELLATION POLICY

You may request to cancel your order within 1 day (24 hours) following purchase validation.

If your cancellation request is made before the order is shipped and within the 1-day timeframe, your order will be fully canceled and refunded.

Please note:

  • After this 1-day timeframe or if the order has already been shipped, cancellation is no longer guaranteed.
  • If your order has been shipped, please refer to our return policy.

RETURN SHIPPING METHODS

There are two ways to return a product to us:

  1. Shipping on your own: Please send the product to our nearest warehouse if you need to return it. Depending on your country, please contact our customer service team to obtain the warehouse address.
  2. Prepaid return label from our warehouse: Return fees are €40 or more for Z1, C1, P1, C2, Z3, R3, and A1 Pro, and €90 or more for X21, R1 Pro, R2, R3 Hybrid+, Z3 Hybrid+, and X218 depending on your location.

The delivery time for replacement products may vary depending on your place of residence.

We recommend using a traceable shipping service or purchasing shipping insurance when returning products, as we cannot guarantee receipt of your return item.

WARRANTY

Customers benefit from a 1-year warranty on WalkingPad products. We offer free returns and repairs within 30 days following the delivery date.

If the product is returned during the warranty period after more than 30 days from the delivery date, the customer may send the product to our maintenance center by paying the shipping fees. We will then repair the product and send it back to the customer free of charge.